To help resolve the issue of waiting times to speak with an Immigration Service (USCIS) representative, USCIS has decided to use its online tool known as Self-Service Tool, which would save applicants a phone call or a visit to the offices of the USCIS Immigration Agency.
This important tool includes:
– A USCIS online account
– Status of your case online
– Change of address
– and an online virtual assistant called “Emma”
If you have a question that can not be resolved via the self-help tools, you can call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833)
The USCIS Contact Center is changing its hours of operation to ensure that the maximum number of representatives are made available during the busiest hours of the day.
Representatives are available from 8:00 a.m. to 8 p.m. Eastern time, Monday through Friday (except Federal holidays).